Repair Request

Phone Repairs & Repair Enquiries

Cracked screen, battery trouble or a phone that won’t charge? Contact Entertainment Konnections to discuss your phone’s issue and find out what repair options may be available.

Tell us about your phone

To help us assess your enquiry, please include:

  • Your phone’s brand and model.
  • A description of the problem and when it started.
  • Details of any drops, liquid exposure or previous repairs.
  • Photos of any visible damage, if available.
  • Your preferred contact details.

Whether you’re dealing with screen damage, charging issues, battery concerns or a speaker or microphone fault, sharing these details helps us understand the problem and discuss the next steps.

Illustration of a smartphone, precision repair tools and replacement battery

Before bringing in your device

Back up your data if possible, and don’t include your device passcode or account passwords in your enquiry.

Ready to get started?

Send us your repair enquiry so we can discuss availability, potential costs and an estimated timeframe before you decide to proceed.

Check your repair status

Enter your ticket number and the email you gave us. The ticket number is in your confirmation email and on your paperwork.

Fields marked with an asterisk (*) are required.

Request a repair

Tell us what needs fixing. We'll confirm by email with a ticket number and a link to follow the repair.

Fields marked with an asterisk (*) are required.

Add details that help us prep (optional)